Africa Travel WeekFrom brands that are more ‘human’ to an army of germophobes, COVID has led to a seismic shift in consumer behaviour. Of course, that has implications for all of us as travel and tourism stakeholders. This masterclass unpacks the latest updates on consumer needs, with a strong focus on the industry’s current health & hygiene protocols.
Resources:
- Free COVID training & certification: covidtraining.jurni.co.za
- Travel Safe-Eat Safe official protocols app: www.travelsafeeatsafe.co.za
THE SPEAKERS
Gillian Saunders
Independent Tourism and Hospitality Adviser.
From April 2018 to May 2019 Gillian was Special Advisor to the then Tourism Minister; Minister Derek Hanekom. Gillian also works as a consultant to the Tourism Business Council of South Africa (TBCSA) and worked on the TBCSA’s Public Private Growth Initiative (PPGI) Tourism Growth Strategy which projected the potential 21 million tourist arrivals which President Cyril Ramaphosa mentioned in both 2019 SONAs.
Until mid-2018 Gillian was Deputy CEO of Audit Tax and Advisory Firm, Grant Thornton in Johannesburg, and head of their Advisory Services in South Africa. Gillian’s client facing expertise while at Grant Thornton was consulting to the hospitality, tourism and leisure industries and she has a long track record, of more than 30 years in her area of speciality.
Gillian is the author of a number of articles and a regular commentator in the media on many issues related to Tourism and Hospitality.
Lee Zama
CEO of the Federated Hospitality Association of South Africa (FEDHASA)
Lee has over 25 years working experience across different industries, such as the services sectors and the hospitality and food businesses, where she covered a variety of leadership roles in sales management and operations, national key account management and general management.
Prior to joining FEDHASA, Lee was the founder and owner of Hygcare a technology supplier to the pest hygiene and operations, Regional Business Manager for Rentokil Initial, Group Director Sales at Bidvest Prestige, National Sales and Marketing Manager for RoyalSechaba Catering Services.
She holds a BSc Dietetics from the University of KwaZulu-Natal, a Post Grad Diploma in Marketing Management from the University of South Africa, and a Post Grad Diploma in Business Management from the University of KwaZulu-Natal.
THE MODERATOR
Natalia Rosa
Founder: Big Ambitions
Natalia Rosa is the founder of Big Ambitions, a specialist Cape Town-based travel marketing and content consultancy created to assist travel and tourism organisations and destinations to connect with their customers and target markets.
Exceptionally well connected within the tourism and travel sectors in South Africa, Natalia has extensive travel and tourism industry knowledge and first-hand experience of retail travel, wholesale travel, destination marketing, inbound tourism and outbound tourism, and leisure and corporate travel.
