Anthony Berklich is the founder of luxury and experiential travel platform Inspired Citizen. His travels–which average around 200,000 miles per year and tally to over 80 countries on six continents–don’t shy away from the obscure and the world’s remote, hidden gems. When he’s not traveling (or even when he is), Anthony is a travel consultant to destinations, hotels and travel brands worldwide. He has been featured in publications such as the Los Angeles Times, New York Times and Fox News for his travel expertise. 

The Luxury traveller

As luxury travellers’ needs continue to evolve during the era of coronavirus, it becomes more complex to define who they are. By the end of this masterclass, led by travel consultant, Anthony Berklich, you will have a better understanding of who the luxury traveller is and how you can adapt your product to cater for their needs and desires.

Date: Wednesday, 9 September 
Time: 3pm CAT
Duration: 60 mins

Naledi K. Khabo is a corporate strategy leader with over 25 years’ experience within Operations, Marketing & Technology. Having developed and implemented countless of global innovative multimedia brand initiatives, she possesses a rare combination of exceptional business and technology acumen and the ability to translate complex technical concepts for practical business applications. Naledi currently serves as Chief Executive at the Africa Tourism Association, a global trade association promoting travel and tourism to Africa and strengthening intra-Africa partnerships.

The African Diaspora traveller

According to the 2018 Mandala Research African American travel represents a $63 billion opportunity for destinations.

A panel of leading experts will help you understand this market and provide you with practical ways to attract them to your destination or property.

Date: Tuesday 15 September
Time: 3pm CAT
Duration: 60 mins

Globally trusted and respected as a strategic advisor and six-time published author in Tourism & Development, Anita Mendiratta is the Founder and President of ANITA MENDIRATTA & Associates, a London-based international consulting firm. With over 28 years living and working across the African continent, Anita works closely with leaders in governments, businesses, and international organisations across the Tourism, Aviation and Development sectors. Anita is also honoured to be the Special Advisor to the Secretary General of the UNWTO.  

The Post-COVID traveller

What the ‘new normal’ will look like is anybody’s guess, but there is consensus that safety remains the top priority for travellers, and will continue to be so in a current COVID-19 world. In this masterclass Anita Mendiratta will unpack what these travellers will look like and how you can cater to them.

Date: Thursday, 17 September
Time: 3pm CAT
Duration: 60 mins

Tanya Churchmuch is the founder of MuchPR, a New York-based PR agency focusing on travel, hospitality and LGBTQ markets. Tanya launched the company after working in-house for Tourisme Montreal in Canada for several years where she oversaw their global PR team and everything related to their LGBTQ PR and marketing efforts. With MuchPR she helps lead the LGBTQ efforts for a national tourism board and supports other DMOs and tour operators in their efforts to authentically and effectively connect with the community.

The LGBTQ+ traveller

If you have ever wanted to tap into the LGBTQ+ market the time is now, and this masterclass is a great place to start. We have gathered members of the LGBTQ+ community who will share with you their travel and tourism experiences; what worked and what didn’t and what they are looking for.

Date: Monday 21 September
Time: 3pm CAT
Duration: 60 mins

Natalia Rosa is the founder of Big Ambitions, a specialist Cape Town-based travel marketing and content consultancy created to assist travel and tourism organisations and destinations to connect with their customers and target markets. Exceptionally well connected within the tourism and travel sectors in South Africa, Natalia has extensive travel and tourism industry knowledge and first-hand experience of retail travel, wholesale travel, destination marketing, inbound tourism and outbound tourism, and leisure and corporate travel.  

What do travellers want in a COVID world?

From brands that are more ‘human’ to an army of germophobes, COVID has led to a seismic shift in consumer behaviour. Of course, that has implications for all of us as travel and tourism stakeholders. So, what does it mean for your business and how you connect with your customers in a COVID world?

Join our masterclass on what travellers want in a COVID world and how your business needs to adapt to these changing consumer demands.

In this session, Natalia Rosa, Director of Big Ambitions, will cover practical steps for implementing safety protocols that international visitors will expect along with supplying a travel ready checklist for you to use.

Date: Tuesday, 22 September
Time: 3pm CAT
Duration: 60 mins